10th March 2017
Whilst technology may have made our lives easier, it seems it has, so far, made them no less busy.
Kids still need ferrying, houses cleaning, laundry washing, food cooking and stock replenishing. There remain the same number of hours in the day and let's face it - it's never enough.
We make choices on how much of our precious time we wish to spend on carrying out these basic jobs or how much we are prepared to contract out.
You may have the need to enlist the assistance of household staff; whether it may be a housekeeper, a nanny, butler, private chef, close protection/security, chauffeur or house manager. They are employed to wave their wand and make tiresome jobs disappear from sight, keeping you and your loved ones safe and free to spend time on things you would much rather wish to do.
However, whilst the chores may disappear from sight, this is not without a cost. I'm not talking just about the salaries that these individuals may command; but rather the cost of having staff living in your house. They are aware of your every movement, your family table talk, your every need and reaction, your food choices, your spending decisions as well as those of your friends, family and guests; they are a fountain of all knowledge about you. Whilst this may make them invaluable to you, so too might they be, to those who wish to get a glimpse inside your world. They are the gateway to the inner life of your private household.
The work environment for such staff is like no other. It is often difficult to manage a formal employment relationship with the staff members, given the private and personal working environment which depends upon a much greater level of intimacy than a formal office. This is further intensified when the staff are ‘live-in’; in which case their work and their personal lives are also intertwined with yours.
Given the level of intimacy, it is important to have provisions in place to secure a happy home working relationship. As we are fully aware, the tabloids seem to relish the idea of exposing reputable households for what they deem as 'mistreating' or 'overworking' their staff or divulging personal details about their private family affairs.
So what provisions have you put in place? Have you conducted thorough pre-employment checks and given consideration to the terms and conditions of your staff to ensure not just that they fall squarely within the law, but also protect your household? Are their roles clearly defined? If you have provided them with accommodation in any outbuildings or privately rented apartment, are you sure they will vacate after the role terminates? Are your staff managers trained to protect your reputation by ensuring proper treatment (no discrimination) and rotas for all staff to ensure adequate time off for the staff?
There are specialist recruitment agencies who take time to understand the needs of individual families and ensure they forward shortlisted suitable candidates to reduce time. We work with a number of these agencies to provide an after care service with contracts individually tailored to provide maximum protection to the client, confidentiality or other supplementary agreements and on-going HR support to your house managers or personal assistants. This is invaluable to protect you from an employment claim where perhaps your house managers have not had experience of managing staff in the past.
We also provide specialist household staff HR management training sessions and are able to coordinate all your staffing requirements from recruitment to contracts and payroll. We work closely with specialist providers to provide a seamless comprehensive service. Please feel free to contact us for more information.
Property highlights following the Autumn Budget 2017
Andrew Knorpel looks at Employment status being mentioned twice again in the news in the last week
Sophie Banks looks at keeping it confidential following recent reports in the media and the request to release employees from NDAs