25th November 2013
Mundays has launched a mystery shopper programme in a bid to raise the standard of its services. The scheme is part of the firm’s client service assessment programme which also includes one-to-one meetings, telephone interviews and an online survey.
This was first reported in The Lawyer on 22nd November 2013 and is reproduced by kind permission. Click here to link to the article.
Céline Winham looks at confidential clauses and how all involved know their rights to prevent reputational damage on both sides
Jeremy Duffy and Annika Bell look ahead to the long anticipated probate fee hike
Andrew Knorpel points to some helpful guidance materials for employers to be suitably equipped for mental health in the workplace.