25th November 2013
Mundays has launched a mystery shopper programme in a bid to raise the standard of its services. The scheme is part of the firm’s client service assessment programme which also includes one-to-one meetings, telephone interviews and an online survey.
This was first reported in The Lawyer on 22nd November 2013 and is reproduced by kind permission. Click here to link to the article.
Sophie Banks looks back at a recent bulletin and the EAT judgement handed down last week
Fiona Moss describes the proposals to allow removal of historic personal information from Companies House as identity theft increases and data privacy hits headlines
Howard White provides an update on the joint report from the Health and Social Care and Housing, Communities and Local Government Committees on the long-term funding of adult social care