A note from Neale Andrews.

To our team, clients and contacts,

These are perhaps some of the most challenging circumstances we have faced as a firm in our 60 year history. We are doing absolutely everything we can to protect our team and our clients, to look after their interests, to move forward in the most understanding way whilst looking positively to the future. It is important to us as a firm that we continue to treat our team with respect during this time whilst protecting the firm and ensuring we can continue to provide the levels of service that our clients require at this challenging time, and indeed at all times through our relationship with them.

We have made some changes to the way in which we are working in order to provide this protection to our team and our clients, and to ensure that we are able to continue to work with our very much valued clients long into the future when these uncertain times are over.

Our Team

The majority of our team are now able to work remotely. They have the tools and processes to be able to deliver a service to clients which replicates that which they would have delivered from our offices. As a client you should see very little change to the way in which you are dealt with by your allocated Mundays team.

Contacting us – for our clients and contacts

As mentioned above we are still able to support your needs and provide advice and guidance in an efficient and effective manner.  The following should help you in contacting the appropriate person:

• Each of our team have diverted their office phones so you can call them on these numbers as before and you will get a response wherever possible. If for any reason the team member cannot pick up please leave a voicemail message and they will call you back as soon as possible. E-mails are still being dealt with as usual – please e-mail your usual contact as before or use the e-mail of a team member from our people pages.
• Should you need to send something to us by post we will be picking up post daily from our Surrey office and sending it out to the appropriate team members in a secure manner. Cheques will be picked up and banked as usual.
• Our team have many different ways of speaking to you over and above phone calls and e-mail – should you wish to speak to them face to face we can offer video conferencing via FaceTime, Zoom or Skype.
• Should you be at the beginning of your client journey with us and need to go through a client inception process we have introduced new third party verification software via an app which is quick and very simple to use and negates the need for any face to face meetings.
• Should you have the need for signing legal documents with witness signatures etc in your dealings with us we have ways in which we can help this take place, without breaking Government guidelines on social distancing.

Please be assured that we will continue to deliver legal advice and support in whatever form it is needed throughout the coming weeks and months. We are here to support and guide our clients as always to ensure that we all make it through this challenging time together.

Please feel free to contact me or one of the wider team should you wish to ask questions or just talk.

Warm regards

Neale Andrews

The contents of this article are intended as guidance for readers. It can be no substitute for specific advice. Consequently we cannot accept responsibility for this information, errors or matters affected by subsequent changes in the law, or the content of any website referred to on this page. © Mundays LLP